By using The Calabash Hub website you will be agreeing to our terms and conditions.
We, I, Us means The Calabash Hub
If for any reason you have any queries or questions regarding the terms and conditions and/or about shopping online, please contact via email us at info@thecalabashhub.com
Please take time to check the terms and conditions on a regularly bases to see whether there have been any changes that effect your consumer rights.
Products/Merchandise
We constantly update the information on our website to enlighten and educate the customer by describing its contents, size, ingredients, properties and origin which are considered as accurate as the information we obtain from our sources. It is not guaranteed that information is always 100% correct at the time of purchase, as we are constantly updating our website. You should be aware that the sizes or colours may vary slightly from the image shown on our online shop. All our cosmetic products are handmade and may therefore be a slight variation of consistency or colour.
Cosmetic Use – Health & Safety
Please ensure you read the ingredients, usage instructions and sample your cosmetics before use as we are not responsible for any irritation, sensitivity or allergies. If this occurs we suggest that you stop using the product immediately. It is advised that pregnant women, babies and people with nut allergies do not use the products containing essential oils. However if in doubt we suggest you seek professional advice before use of our cosmetic products.
Shelf life and Storage
All products and goods are checked before despatched to our customers. All our cosmetic products are labelled with a best before date. In order to prolong the freshness, please store cosmetic products in a cool and dry place away from direct sun, heat, frost or humidity. Our moisturisers are hand made and stored in dark and amber jars in order to preserve longer shelf life. We will not be held responsible products are used after the use by date or incorrect storage.
Machine or Hand-wash Instructions – (bags, material)
Care should be taken to maintain the appearance and avoid any issues after washing please ensure you follow the washing instructions shown on the curtsey card sent with your order. Do not dry clean, tumble dry or bleach. Hand washing is advisable for lasting effect and cool iron only. We are not responsible for any defects or loss of colour after washing.
Prices and Payments
All our prices are in pound sterling and exclude postage and packaging fees which will be calculated at checkout. We are at liberty to change our prices at anytime without prior notice. All payments through tch website are via paypal which is a secure external company. Through paypal you can pay by credit, visa, mastercard.
Postage and Packaging
All orders are dispatch within 5 working days of receipt of payment for order via first class post recorded delivery. Charges are based on weight as follows: (details will be given when shops opens)
UK
Europe
ROTW
All orders received on a BH or public holiday will be processed on the next available working day. We do not accept responsibility for loss of items ore delivery delays. We are at liberty to change the post and packaging prices at any time, but this does not affect any paid orders.
Returns
We are unable to accept returns of any handmade products. We suggest that all our customers purchase a smaller size before committing to a larger size. If you have received the wrong order then please inform us within 5 working days of receipt via email. The Calabash Hub will accept the liability of faulty products or goods and will exchange or refund customer. All goods damaged during transit are not the responsibility of tch. It will be our sole discretion whether we send you a replacement.
Cancellations
You have the right to cancel your order at any time prior to dispatch only. We do not accept returns after order has been dispatched, but this does not affect your statutory rights.
Interllectual Property and the right of use
All content on our online shop and personal visual property including but not limited to the web site design, photographs, images, text, graphics, audio clips, visual clips, logos are protected by UK and international copyright laws.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order with us and using this website as a shopping or educational resource only. Any other use of materials on this Web Site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without our prior written permission is strictly prohibited.
Images
Every effort is taken to name the author of an article or the owner of images. If you wish your image to be removed or named then please send an email to info@thecalabashhub.com and we shall update the information or remove the image from the website.
Third party products and services
We are not responsible for the content of the external links to third party websites that we advertise on our website.
Data Collection and Privacy
We are fully committed to protecting your privacy and any personal information that you provide us voluntary or through purchase, and will not forwarded to any third party without your prior permission. When you provide such Personal Information, you accept that we may retain your Personal Information and that it may be held for mailing purposes and to update you on our products and services. Payments that are made through tch website are via Paypal
Governing Law And Jurisdiction
Any disputes arising from use of this website will be governed by and construed in accordance with English Law and will be subject to the jurisdiction of the English Courts.
Complaints
We shall deal with any complaints. Please do not hesitate to contact us via email at info@thecalabashhub.com, or by using the contact page via the website, or writing to us at The Calabash Hub, PO Box 62962, London N9 1DD
(Please also see Disclaimer)